Last Updated: May 2026
A.D. Evoque Financial Sdn. Bhd. ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website adfinancial-af.it.com or engage our family office advisory services.
This policy is issued in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applies to all personal data processed by us. We do not sell, rent, or trade your personal data to third parties for their marketing purposes. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
We collect information that you voluntarily provide to us when you:
When you visit our website, we automatically collect:
We may receive information about you from:
We use your personal data to: establish and manage your family office account; assess your financial situation and investment suitability; design and implement wealth preservation and succession strategies; execute investment management and asset allocation decisions; process payments and manage billing; and provide ongoing client service and support.
As a regulated entity, we are required to: conduct Know Your Customer (KYC) and customer due diligence; comply with Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA); fulfill tax reporting requirements to the Inland Revenue Board of Malaysia; respond to lawful requests from regulatory authorities including Bank Negara Malaysia and the Securities Commission Malaysia; and maintain records as required by applicable laws.
We use your contact information to respond to your enquiries, provide service updates, send administrative notifications, and inform you about changes to our policies or terms.
With your explicit consent, we may send you information about our services, market insights, and event invitations. You may withdraw your marketing consent at any time.
We share data with trusted third-party service providers who assist us in operating our business: legal advisors, auditors, tax consultants, IT and cloud service providers, banking and payment processing partners, and insurance providers. All service providers are contractually bound to protect your data and use it only for the specified purposes.
We may disclose your data where required by law, court order, or governmental regulation, including to Bank Negara Malaysia, the Securities Commission Malaysia, the Inland Revenue Board, the Malaysian Anti-Corruption Commission, and other competent authorities.
In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction, subject to appropriate confidentiality arrangements.
We may share your data with other parties where you have given us explicit consent to do so.
We employ: AES-256 encryption for data at rest and TLS 1.3 for data in transit; multi-factor authentication for all system access; network segmentation and intrusion detection systems; role-based access controls with comprehensive audit logging; encrypted backups stored in geographically redundant facilities; and continuous security monitoring and vulnerability assessment.
All employees undergo mandatory data protection training; background checks are conducted on all personnel; strict confidentiality obligations are included in employment contracts; a designated Data Protection Officer oversees compliance; regular third-party security audits are conducted; and an incident response plan is maintained and tested annually.
You are responsible for maintaining the confidentiality of any login credentials and for ensuring that your devices and network connections are secure when accessing our services.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the Personal Data Protection Commissioner and affected individuals without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
We use cookies and similar tracking technologies on our website. A detailed description of the cookies we use, their purposes, and how you can manage them is provided in our Cookie Privacy Policy. Below is a summary:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential website functionality and security | Session to 365 days |
| Performance/Analytics | Anonymous usage analysis and improvement | 1 minute to 2 years |
| Functional | Remember user preferences and settings | Session to 30 days |
| Marketing | Campaign measurement and ad relevance | 30 to 90 days |
In addition to cookies, we may use web beacons, pixel tags, and similar technologies. For detailed information and management options, please refer to our Cookie Privacy Policy.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights:
You may request a copy of the personal data we hold about you and information about how it is processed.
You may request that we correct any inaccurate or incomplete personal data we hold about you.
You may withdraw your consent for the processing of your personal data at any time, subject to legal or contractual restrictions.
You may request that we stop processing your personal data for direct marketing purposes.
Where technically feasible, you may request that we transfer your personal data to another data controller in a commonly used format.
To exercise any of these rights, please contact our Data Protection Officer at info@adfinancial-af.it.com. We will respond to your request within 21 days. We may require proof of identity before processing your request.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information promptly. If you believe a minor has provided us with personal data, please contact us immediately.
As a multi-family office serving families across Asia-Pacific, your data may be transferred to, stored, and processed in jurisdictions outside Malaysia — including Singapore, Indonesia, and Hong Kong. We ensure that any such transfers are protected by: contractual clauses that impose equivalent data protection obligations; an assessment that the recipient jurisdiction provides an adequate level of protection; and compliance with any cross-border transfer requirements under the PDPA.
Your data may be processed in: Malaysia (primary), Singapore, Hong Kong, Indonesia, and European Union member states (for certain cloud services).
| Information Type | Retention Period | Reason |
|---|---|---|
| Client account and identification records | 10 years after account closure | Regulatory requirement under AMLA and Labuan FSA guidelines |
| Transaction and investment records | 10 years | Tax and regulatory compliance |
| KYC and due diligence documents | 7 years after relationship ends | AML/CFT compliance |
| Marketing consent records | 3 years after consent withdrawal | Proof of consent |
| Website server logs | 2 years | Security monitoring and troubleshooting |
| Client support and correspondence | 5 years | Quality assurance and dispute resolution |
Upon expiry of the applicable retention period, data is securely deleted or anonymized using industry-standard methods including cryptographic erasure and secure physical destruction where applicable.
Our website may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing your personal data. This Privacy Policy applies solely to information collected by A.D. Evoque Financial Sdn. Bhd.
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by: posting a prominent notice on our website; updating the "Last Updated" date; sending an email to registered clients; and requesting renewed consent where required by law.
We encourage you to periodically review this Privacy Policy. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
A.D. Evoque Financial Sdn. Bhd.
Attn: Data Protection Officer
No. 3, Jalan Dato Abdul Aziz, Section 14
46100 Petaling Jaya, Selangor Darul Ehsan, Malaysia
Phone: +603 7956 8833
Email: info@adfinancial-af.it.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (MYT)
Response Commitment: Within 3 business days
If you believe that we have not adequately addressed your concerns, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia:
Jabatan Perlindungan Data Peribadi (JPDP)
Aras 6, Kompleks Kementerian Komunikasi dan Multimedia
Lot 4G9, Persiaran Perdana, Presint 4
62100 Putrajaya, Malaysia
Phone: +603 8911 5000
Website: https://www.pdp.gov.my
You may withdraw your consent to receive marketing communications at any time by: clicking the "unsubscribe" link in any marketing email; updating your preferences in your client portal; contacting our customer service team; or sending a written request to our Data Protection Officer.
If you wish to close your account and have your data deleted (subject to legal retention requirements): (1) Submit a written request to our Data Protection Officer. (2) We will verify your identity and authority to make the request. (3) We will identify and settle any outstanding obligations. (4) We will confirm which data must be retained for regulatory purposes and the retention period. (5) All other personal data will be securely deleted, and we will confirm completion within 30 days.
At A.D. Evoque Financial, the trust our clients place in us is the foundation of our practice. We are committed to maintaining the highest standards of data protection and privacy. If you have any concerns about how we handle your personal data, we encourage you to contact us — we take every enquiry seriously and will work diligently to address your concerns.